Overview
Communications Service Providers are looking for ways to transform their legacy, plan ahead for transformation required to secure future in the digital age.With the proliferation of smart devices and traditional voice communication being eclipsed by data traffic over wire and wireline networks, digital-reimagination has emerged as the single most important trend.
Service providers are being stimulated to transform themselves into a platform of opportunities harnessing the digital five forces- Mobility & Pervasive Computing, Big Data and Analytics, Social Media, Cloud Computing, and Artificial Intelligence and Robotics-to reimagine their business processes, products, and services. Digital transformation is helping the CSPs mitigate the challenges of shrinking product lifecycles, customer engagement and high churn rates.
how riteware helps
Our expertise in current network technologies and IT transformation help you realize significant operational efficiencies and discover new sources of revenue.
- Transform your IT architecture and IT operations
- Develop and deploy next generation M2M solutions and value-added services
- Build and manage complex, converged IP networks
- Address the challenges and opportunities resulting from industry convergence and technology innovation
- Adopt new technologies to realize next generation communication opportunities involving data analytics
IT & technology transformation
In today's digital world, increasing customer awareness and expectations are posing challenges for Communication Service Providers (CSPs). Basic voice and data services such as SMS are a thing of the past and customers are looking for something new. To capture customer mindshare in a digital world, operators must transition to advanced value-added services such as entertainment, finance, education and health. They must provide best-in-class customer experience to reduce churn and maximize average revenue per user (ARPU), while also dealing with rising costs and time to deploy infrastructure.
how riteware helps
We offer services that are strategically equipped to respond to these trends and challenges. Our services help you:
- Quickly introduce new services
- Execute complex systems integration projects
- Test, develop and migrate services
- Develop solutions and frameworks that enable next generation services with applications built in our solutions lab
- Conduct effective customer segmentation and campaign management
Our comprehensive suite of services designed for the consumer segment help reduce operating costs without compromising service quality. Simply put, we help you capture the potential of next generation networks with tactical solutions.
business process transformation
Every telecommunications company operates in a whirlwind of change. Customer expectations rocket as wave after wave of new technologies, products and services hit the market. In parallel, brand loyalties evaporate along with the margins from commodity services.
how riteware helps
WE provides a comprehensive Business Process Transformation (BPT) service to support your back office operations. Our BPT service portfolio includes fulfillment, assurance, billing processes and enterprise processes that support customer experience. Our solutions include Quote to Order, Order to Activate and Trouble to Resolve, Billing and Revenue Management. We leverage pre-built process-based solutions, and offer you:
- Customer Service
- Technical Support
- Provisioning and Order Management
- Business Support (F&A, HRO, SCM)
digital channel and commerce
Digital commerce solution leverages advanced analytics to provide comprehensive visibility across the buy-market-sell-service stage of the digital commerce lifecycle which helps the customers align their supply and demand, enhance vendor collaboration and streamline operations at every stage.
how riteware helps
Riteware's Digital Services focus on three areas: M2M, Cloud and Mobility. We have established an Advanced Technologies Service Line to harness the convergence of disruptive technologies (Cloud, Mobility, Analytics, Social and Smart Sensors). We help transform your business by delivering a more seamless and intuitive customer experience.
IT managed services
Communication Service Providers (CSPs) traditionally have leveraged IT Managed Services with the aim of reducing cost and complexity. Today, their expectations from Managed Services are centered on a solution which can reliably manage their own services, provide regular updates, help cut IT run costs and enable them to focus more on strategic areas in IT.
how riteware helps
Riteware's IT Managed Services include Application and Cloud services. We offer integrated business solutions that span enterprise applications, digital transformation and IT applications and infrastructure. Our IT Managed Services spanning different domains of Telecom include:
- Application Managed Services
- Infrastructure Managed Services
- Application Development and Maintenance Services
Significant focus on innovation has led to the development of a comprehensive set of tools, frameworks, and platforms, which enhance the Cloud experience across the lifecycle (advise-design-build-manage). Riteware's Cloud Operations Center is one such innovation which provides a single platform to provide, configure, secure, monitor, and manage applications and infrastructure across traditional IT, private, public, and hybrid Cloud environments. It is designed to help you achieve IT resiliency, be cost-efficient and drive business alignment.
consulting
The Telecom industry today is evolving faster than at any other time in history, and tomorrow there are going to be challenges we can't even imagine today. And opportunities. But to survive and thrive, we must imagine that future. We must anticipate it. Even while we're helping you solve your business challenges today, we're thinking about the future - and how we can take you there. Which is what gives you the competitive edge in what's to come.
how riteware helps
Our Consulting service provides business problem analysis which follows a consulting model that includes implementing lean frameworks for optimization services, virtualization of non-core operations, and leveraging new technology to meet business needs.
Our Consulting engagements that focus on optimization services (cost optimization, productivity improvements, improving process efficiency etc.) utilize lean frameworks for conducting assessments, analysis and subsequent recommendations to customers.